Legal

Privacy Policy

Last updated: October 2026

Hartwell & Grange ("we", "us") respects your privacy. This policy explains how we collect and use personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

When you purchase, we receive your name, email address and billing country so that we can deliver your eBook and issue a receipt. We do not see or store your full card details.

Payments by Stripe

All payments are processed by Stripe. Card and payment information is collected directly by Stripe and handled in accordance with the Stripe Privacy Policy. Stripe may act as merchant of record for some transactions, handling tax, fraud prevention and receipts. Stripe is certified to PCI DSS Level 1.

How we use your data

To fulfil your order, provide customer support, meet legal and tax obligations, and — only with your consent — send occasional updates.

Retention

Order records are kept for six years to satisfy HMRC requirements, then securely deleted.

Your rights

You may request access to, correction or deletion of your data, or object to processing. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Contact

Email us at privacy@hartwellandgrange.co.uk.